Overview
To be eligible for an exchange, your item must be returned unused, in the same condition that you received it and in the original packaging within two weeks (14 days) of purchase. Please note that we do not provide refunds. We also only provide exchanges for the same product. I.e. you can’t exchange a shirt for a pair of shorts. If two weeks have passed since your purchase, we will not offer you an exchange.
If your desired item or size is unavailable, a store voucher will be issued for future use, valid for 6 months.
If the exchanged item is of a lower value, the price difference will be refunded as a digital store voucher, also valid for 6 months.
To complete your exchange, we require a receipt or proof of purchase to be shown when returning the unused item to our uniform shop manager, during store operating hours (Mondays, Wednesdays and Fridays, 08:00 – 12:00). We currently only do in-person exchanges, and won’t facilitate exchanges sent to The Hub via students.
Items purchased on limited special order are exempt from being returned. These include winter uniforms or Secondary House shirts.
Sale items
Only regular priced items may be exchanged. Sale items cannot be exchanged.
Exchanges
We only replace items that are defective or damaged upon receipt. If you need to exchange an item for the same one, please email us at uniform@lighthouse.edu.mu to arrange the replacement and pick-up date.
Need help?
Contact us at uniform@lighthouse.edu.mu for questions related to exchanges.